Privacy Policy

RISE Beauty & Wellness (“RISE,” “we,” “us,” or “our”) is a beauty and wellness studio located inside the grand hotel at 865 W. El Camino Real, Sunnyvale, CA 94087. This Privacy Policy explains how we handle personal information when you visit our website, contact us, or book and receive our services.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use the site or book with us.

Information you give us. When you make a reservation, purchase a membership or package, or contact us, you may provide your name, email address, phone number, appointment preferences, and any health or treatment information you choose to share so we can serve you safely.

Payment information. Payments and bookings are handled by our third-party booking and payment providers. We do not collect or store full payment card numbers ourselves; that information is processed directly by those providers under their own terms and security controls.

Information collected automatically. When you visit the site, we may collect standard technical data such as your device type, browser, pages viewed, and general location inferred from your IP address, along with limited cookies or similar technologies used to keep the site working and to understand aggregate usage.

We use personal information to book and deliver your treatments, remember your preferences, respond to your questions, process payments and memberships, send booking confirmations and service-related messages, operate and improve our website, keep our guests and staff safe, and comply with our legal obligations.

We send marketing messages only where permitted, and you can opt out of them at any time using the unsubscribe link or by contacting us. Service-related messages, such as appointment confirmations, are not marketing and may still be sent.

We do not sell your personal information. We share it only as needed, with service providers who work on our behalf (such as our booking, payment, hosting, and analytics providers); with The Grand Hotel where a service or courtesy requires it; when required by law or to protect the rights, safety, and property of our guests, staff, or business; and in connection with a business transfer such as a merger or sale of assets.

Our website uses a small number of cookies and similar technologies to keep the site functioning and to measure aggregate traffic and performance. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

We keep personal information only for as long as needed for the purposes described in this policy, including to provide our services, maintain business and financial records, and meet legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

You may ask us to access, correct, update, or delete the personal information we hold about you, and you may opt out of marketing communications at any time.

California residents. Depending on your circumstances, California law may give you additional rights, including the right to know what personal information we collect and how we use it, the right to request deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information. To exercise any of these rights, contact us using the details below and we will respond as required by law.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

Our website and services are intended for adults. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us information, please contact us so we can address it.

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date above, and material changes will be reflected on this page. Your continued use of the site or our services after an update means you accept the revised policy.